By contacting, booking or purchasing from The Village Beauty Studio (whether product or service), you accept and agree to these terms & conditions.
Vouchers donated by The Village Beauty Studio are void after the expiry date with no exceptions. This included our rewards programme. Unless otherwise stated, these vouchers can not be upgraded or changed, but must be booked as what they are to the value of, nor can it be used in conjunction with any other offer.
Paid vouchers may be upgraded or changed, though the monetary value of what was paid for the voucher will remain the same. Expired vouchers may incur an extra fee if the service has changed in price. Please speak with us if you have an expired voucher or any other questions, and have your voucher number ready.
Gift vouchers cannot be refunded or exchanged for cash. Gift vouchers can be regifted to someone else, but please call and speak with us first.
Booking & Consultations
By booking in with The Village Beauty Studio, you are giving permission for The Village Beauty Studio therapists to treat you for that day and for any future treatments booked. You agree that you will have an initial consultation before your first appointment with us, and will answer all questions truthfully and to the best of your knowledge. You will need to disclose any allergies, medical conditions, medications or any other information at the time of each of your services, most especially if something has changed since your last visit.
We understand that unanticipated events happen in everyone’s life. However, in our desire to deliver the best treatments for you, remain fair to all our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
We aim to start your appointment either exactly on time, or a smidge earlier. We really appreciate those who consistently arrive early to their appointments – this helps our day run smoothly. If you are late to your appointment, please understand we still need to keep to our scheduled day, and although we will do our absolute best to fit all of your booked treatments in, your treatment will still end on time regardless. Unfulfilled appointments due to lateness will be considered a late cancellation.
Should you be unwell (even if it’s just a cough or cold), we kindly ask you to please let us know as soon as possible so that we can reschedule for another time.
Please look after us, so we can look after you.
For the health and safety of our therapist and all hygiene practices, we define sickness as any illness you can pass onto another. Please use common sense here.
Due to the intimate nature of the work we do, our therapists are unable to work if unwell. Should your therapist be unwell on a day you have an appointment, you will be contacted as soon as possible to reschedule. If available, we will offer to move you with another therapist.We will cancel appointments occasionally when a therapist is ill, has conflicting medical appointments of their own, or is attending a course to further their education. We do our best to keep these to a bare minimum and you will not be charged a fee if this occurs.
We require (where possible) 24 hours notice for any cancellations or rescheduling of your appointment. Of course we have exceptions for true emergencies such as sudden sickness, medical emergencies, hospitalisation, or familial death.
Late cancellations within 24 hours may incur a cancellation fee of 50% of the booked treatment cost.
As soon as you notify us, we will begin trying to fill your scheduled appointment time with a client on our waiting list. The sooner we know that you will be unable to make your appointment, the more likely it is that we will be able to find a client for that time. We do our best to fill up last minute cancellations as we understand that nobody wants to be charged for an appointment they did not receive, but unfortunately it is not always possible. If we are unable to book another client in to your scheduled appointment time a late cancellation fee will be applied to cover this appointment time.
No-Show, “I forgot” Policy
Should you forget or intentionally forgo your appointment for any reason other than the exceptions above (sudden sickness, medical emergencies, hospitalisation, or familial death) without giving us any notice, your appointment will considered a “no-show”. If this occurs, the no-show fee charge of 100% of the booked treatment cost will be charged to your account to supplement your therapist’s time.
Two or more no shows will result in prepayment of any future bookings.
We do not mind if you bring your children with you to your appointments, (and we always love to meet them!) though for your own space and relaxation we would prefer you didn’t. Under your responsibility, they may wait in the waiting room or come into the treatment room with you. However, it is your responsibility as parent/guardian to ensure that they are quiet and respectful. Please also ensure there is no touching of any equipment in our treatment rooms. It can be tempting to do all sorts of things when mummy’s eyes are closed. A book, or an iPad with headphones can be a good idea. Sitting there quietly with nothing to do can get very boring very quickly.
Please be aware of how long your treatment is expected to take, and think of our other customers who may be enjoying a relaxing facial in the next room! Then decide if your children can cope in a relaxed, quiet environment for this timeframe.
Please also understand this is a quiet space, and is a “Me-Time” or “Time-Out” for many of our clients. If children are disrupting any treatments, distracting your therapist, or causing the treatment to run over time, we may need to end your treatment early.
Thank you for your respect.
Health, Hygiene & Safety
The New Zealand Association of Registered Beauty Therapists (of which we are members) & the Auckland council have been working together on the rules and regulations of beauty therapy, which must be met in order to obtain a Health & Hygiene licence. As a member of NZARBTh, we are extremely excited to welcome these long awaited Health & Hygiene laws to the beauty industry.
This Health & Hygiene licence will guarantee your therapist is fully trained & qualified not only in your treatments, but also in sterilisation & sanitation. Ours is displayed on site.
Rest assured, we take our health & hygiene procedures very seriously and have strict hygiene practices in place. We use disposable equipment where possible, including the use of our nail files which (like all disposable equipment) we limit to using once per client. For equipment that is not disposable, we use hospital grade disinfectant and autoclave sterilisation. During our pedicure treatments, we do NOT use credo blades or similar.
Any questions, comments or concerns – feel free to contact us.